Terms & Conditions
A Legal Disclaimer
Welcome to Ocalsa Transport & Produce. These Terms and Conditions govern your use of our website and services. By placing an order or engaging with our services, you agree to the following terms.
No Minimum Order size: We do not require a minimum order size.
1. Order placement and Cancellation
Order Modifications and Cancellations: Customers may cancel or modify orders by contacting us via email or phone before the order has been shipped. Requests made after shipping will be considered, and we will try our best to accommodate them.
Terms & Conditions
A Legal Disclaimer
Welcome to Ocalsa Transport & Produce. These Terms and Conditions govern your use of our website and services. By placing an order or engaging with our services, you agree to the following terms.
1. Order placement and Cancellation
No Minimum Order size: We do not require a minimum order size.
Order Modifications and Cancellations: Customers may cancel or modify orders by contacting us via email or phone before the order has been shipped. Requests made after shipping will be considered, and we will try our best to accommodate them.
2. Refund and Returns
We are committed to customer satisfaction and ensure our produce meets the highest standards.
Returns: Undamaged products cannot be returned once shipped unless they fail to meet quality standards.
Refunds: If a product is damaged or fails to meet freshness standards, customers, customers may request a refund by contacting is within 24 hours of delivery. Depending on the circumstances, we may offer a refund or cancel the order entirely.
3. Shipping Policies
Delivery Timelines: We strive to ensure timely deliveries under normal operating conditions. However, factors beyond our control may impact delivery schedules.
Service Areas: We prioritize deliveries to Dallas, San Antonio, and Austin.
Third-Party Freight Services: Ocalsa Produce assumes no liability for delays caused by third-party freight services or events beyond our control but will make every effort to resolve issues promptly.
Pickup and Delivery Options: Customers may choose to have their orders delivered or pick them up directly from our location.
4. Customer Responsibilities
Inspection Upon Delivery: While not required, we strongly recommend customers inspect shipments upon delivery to address any issues immediately.
Reporting Damages: Customers are encouraged to provide order numbers and photographs of the issue to help us resolve matters quickly and effectively.
5. Use of Customer Data
Data collection: We do not collect personal or business data for purposes beyond invoicing and shipping.
Data Security: All customer data is securely stored using reliable and trusted applications, such as QuickBook. We comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Customers have the right to access, update, or delete their personal information by contacting us directly
6. Freight Services
Timely Delivey: If we fail to deliver freight on time, we will make every effort to provide delivery as soon as possible within the next day. If necessary, we can also re-route shipments to ensure they reach their destination.
Freight Costs: All freight-related charges will be communicated transparently at the time of the order.
7. Payment Terms
Payments are typically made on a 30-day credit basis unless otherwise agreed upon. Accepted payment methods include cash, bank transfers, and checks.
8. Warranties and Guarantees
Quality and Freshness: We guarantee the quality and freshness of our produce. If the product does not meet your standards, you have the right to refuse it within five days of delivery.
Natural Disasters: No disclaimers apply for factors outside our control; however, we aim to address all customer concerns fairly.
9. Product and Substitutions
In the rare event that a specific product is unavailable, we may substitute it with a comparable item of equal or greater value. Customers will be notified in advance and may choose to accept or decline the substitution.
10. Order Errors
If the order is incorrect, customers must notify us within 2-5 days of delivery. We will correct the issue by providing a replacement or issuing a refund, as appropriate.
11. Special Requests and Custom Orders
Special requests or custom orders must be arranged in advance and may require additional processing time.
12. Limitation of Liability
Ocalsa Produce is not liable for any indirect, incidental, or consequential damages arising from the use of our services or the inability to use our services, including but not limited to loss profits, data, or business opportunities.
13. Dispute Resolution
Any dispute arising from these Terms and Conditions will first be resolved through good-faith negotation.
14. Compliance with Laws
Ocalsa Produce complies with all applicable federal, state, and local regulations regarding food safety, transportation, and commerce.
15. Contact Information
For questions, concerns, or assistance, you can reach us at:
Email: Ocalsaproduce@outlook.com
Phone: (956) 360-4711
Address: 6500 S 23rd Suite 12, McAllen, TX 78503
16. Enforcement of Terms
In the event of a violation of these Terms and Conditions, Ocalsa Produce reserves the right to refuse service and, if necessary, pursue legal action.
17. Governing Law
These Terms and Conditions are governed by the laws of the State of Texas. Any unresolved disputes will be subject to the exclusive jurisdiction of the courts in Hidalgo County, Texas.
18. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page, and customers will be notified via website notification. Continued use of our website or services constitutes acceptance of the changes.
Returns: Undamaged products cannot be returned once shipped unless they fail to meet quality standards.
We are committed to customer satisfaction and ensure our produce meets the highest standards.
2. Refund and Returns
Order Modifications and Cancellations: Customers may cancel or modify orders by contacting us via email or phone before the order has been shipped. Requests made after shipping will be considered, and we will try our best to accommodate them.
3. Shipping Policies
Delivery Timelines: We strive to ensure timely deliveries under normal operating conditions. However, factors beyond our control may impact delivery schedules.
Service Areas: We prioritize deliveries to Dallas, San Antonio, and Austin.
Third-Party Freight Services: Ocalsa Produce assumes no liability for delays caused by third-party freight services or events beyond our control but will make every effort to resolve issues promptly.
Pickup and Delivery Options: Customers may choose to have their orders delivered or pick them up directly from our location.
Reporting Damages: Customers are encouraged to provide order numbers and photographs of the issue to help us resolve matters quickly and effectively.
Inspection Upon Delivery: While not required, we strongly recommend customers inspect shipments upon delivery to address any issues immediately.
4. Customer Responsibilities
Data Security: All customer data is securely stored using reliable and trusted applications, such as QuickBook. We comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Customers have the right to access, update, or delete their personal information by contacting us directly.
Data collection: We do not collect personal or business data for purposes beyond invoicing and shipping.
5. Use of Customer Data
Freight Costs: All freight-related charges will be communicated transparently at the time of the order.
Timely Delivey: If we fail to deliver freight on time, we will make every effort to provide delivery as soon as possible within the next day. If necessary, we can also re-route shipments to ensure they reach their destination.
6. Freight Services
Payments are typically made on a 30-day credit basis unless otherwise agreed upon. Accepted payment methods include cash, bank transfers, and checks.
7. Payment Terms
Natural Disasters: No disclaimers apply for factors outside our control; however, we aim to address all customer concerns fairly.
Quality and Freshness: We guarantee the quality and freshness of our produce. If the product does not meet your standards, you have the right to refuse it within five days of delivery.
8. Warranties and Guarantees
In the rare event that a specific product is unavailable, we may substitute it with a comparable item of equal or greater value. Customers will be notified in advance and may choose to accept or decline the substitution.
9. Product and Substitutions
If the order is incorrect, customers must notify us within 2-5 days of delivery. We will correct the issue by providing a replacement or issuing a refund, as appropriate.
10. Order Errors
11. Special Requests and Custom Orders
Special requests or custom orders must be arranged in advance and may require additional processing time.
12. Limitation of Liability
Ocalsa Produce is not liable for any indirect, incidental, or consequential damages arising from the use of our services or the inability to use our services, including but not limited to loss profits, data, or business opportunities.
Any dispute arising from these Terms and Conditions will first be resolved through good-faith negotation.
13. Dispute Resolution
Ocalsa Produce complies with all applicable federal, state, and local regulations regarding food safety, transportation, and commerce.
14. Compliance with Laws
For questions, concerns, or assistance, you can reach us at:
15. Contact Information
Email: Ocalsaproduce@outlook.com
Phone: (956) 360-4711
Address: 6500 S 23rd Suite 12, McAllen, TX 78503